Privacy Policy

Refund Policy

ELECTRONIC PAYMENT

LegalXa.com may from time to time contract with third party payment service providers including banks to open nodal bank account under applicable Indian laws, to facilitate the payment between users i.e. buyers and sellers and for collection of Platform Fees and other charges. These third party payment service providers may include third party banking or credit card payment gateways, payment aggregators, cash on delivery or demand draft / pay order on delivery service providers, mobile payment service providers or through any facility as may be authorized by the Reserve Bank of India for collection, refund and remittance, as the case may be of payment or supporting the same in any manner.

You agree, understand and confirm that the bank / debit / credit card details provided by you for availing services of LegalXa.com will be correct and accurate. These details are entered by you directly at the third party payment service provider webpage and LegalXa.com does not have any access whatsoever to your payment details.

Your use of these Third Party Payment service providers is subject to their Terms & Conditions. You understand that LegalXa.com is not responsible or liable for the behavior, features, or content of any Third Party Payment service provider.

LegalXa.com cannot assist with a stop payment request for any payment scheduled using a Payment Account credit/debit card. In any such case, you must immediately and directly contact your credit/debit card company/bank.

1. PAYMENT, CANCELLATION & REFUND POLICY

Payment Policy All fee has to be paid upfront before availing any paid service at LegalXa.com.

Cancellation Policy In the event of cancellation of any paid consultation for which payment has been successfully made and a confirmation number has been generated, and the consultation has not been concluded due to any avoidable / unavoidable reason(s) we must be notified of the same in writing – by an email at info@LegalXa.com.

Cancellation charges will be effective from the date we receive your email. Cancellation can be requested no later than 24 hours before final delivery time / Appointment time.

Our Customer Service team will contact you within 7 business days and in cases where the Lawyer has not delivered the booked consultation, we will return your money within 15 business days from the day the request for Cancellation was received.

Please note that there will be a nominal deduction (15%) in the amount refunded, payable towards online payment processing. The refund will be processed directly in your Bank / Credit Card account that was used to make the payment.

Refund Policy In the event your request for consultation is accepted but post-payment due to unexpected and extenuating circumstances, your request for consultation is rejected or cancelled; You will be given an option of opting for another request for consultation OR will be offered a complete refund, if you so desire. The refund will be credited to your account within 15 working days.

In case your credit card/debit card/payment account has been accidentally over-charged, please notify LegalXa.com of the same at the earliest. LegalXa.com will refund the outstanding amount to your Payment Account within 15 working days. In the reverse scenario, if the transaction amount during payment of the fee happens to be less than the actual fee amount, LegalXa.com will debit the outstanding amount from your Payment Account and notify you of the same.

It is mandatory for the users to maintain unique Transaction ID numbers, which would be provided at the time of placing a request. This number would be required to address any problems, if any.

In the majority of cases, there is NO other situation under which LegalXa.com will provide a refund, except for the condition expressly mentioned above under Refund Policy. In exceptional circumstances, the LegalXa.com team will work with you to reach a mutually acceptable solution. LegalXa.com intends to be objective, fair and reasonable in resolving such situations in order to maintain a positive and harmonious relationship with consumers. The maximum refund amount claimable from LegalXa.com cannot exceed the amount paid by the user at LegalXa.com for availing the Lawyer's service(s).

No refund in any case whatsoever can be claimed from LegalXa.com for the amount paid to the Lawyer directly by the user.

Please note that there will be a nominal deduction (15%) in the amount refunded, payable towards online payment processing. The refund will be processed directly in your Bank / Credit Card account that was used to make the payment.